Waking Dreams Bethnal Green Studio Assistant

This is a Front of House role but it is not just a desk job. You are the operational backbone of Bethnal Green during the day. You know the studio inside out, the members, the teachers, the rhythm of the day, the things that need doing before anyone has to ask. You are the first person in, you set the standard, and you leave the studio in better shape than you found it. Over time you will become the person the team relies on to know what is happening at Bethnal Green and to keep it running well. You are our eyes on the ground at Bethnal Green. You notice what others miss, you flag things before they become problems, and you take genuine pride in the detail of how the studio looks, feels and functions every single day.

Role Tasks and Responsibilities

Opening & Studio Readiness

  • Open the studio to the agreed daily checklist standard, every time without exception

  • Ensure all spaces are clean, correctly set up and ready before the first class of the day

  • Set the atmosphere, music, lighting and temperature before members arrive

  • Liaise directly with the cleaning team to maintain high standards and hold them accountable to the agreed specification

Equipment and Safety

  • Conduct daily checks across all studio equipment, including the aerial studio and pole studio

  • Carry out a thorough weekly equipment inspection and log findings accurately

  • Ideally hold a rigging qualification, or be willing to train, to ensure all aerial and pole rigging is safe, compliant and signed off before use

  • Ideally first aid trained, or be willing to train, to ensure safety of all members in classes and sauna sessions

  • Flag any maintenance or safety concerns to Managing Director immediately and follow through to resolution

  • Ensure the sauna facilities are clean, operational and safe at the start of each day

Member Experience

  • Welcome every member warmly, by name where possible

  • Manage check-ins confidently via Momence

  • Handle all phone and email enquiries promptly and with genuine warmth

  • Guide new members through their first visit, show them around and ensure they know how to book and what to expect

  • Be the consistent, trusted face of Waking Dreams at Bethnal Green throughout the day

Studio Operations

  • Keep all communal areas clean and presentable throughout your shift

  • Reset studio spaces between classes: mats, props, equipment and lighting

  • Manage any facilities or maintenance issues, flagging immediately to Managing Director

  • Hand over clearly and thoroughly to the evening team at the end of your shift

Stock and Supplies

  • Order and manage aerial and pole products ensuring nothing runs out

  • Order and manage cleaning supplies and shower room essentials across the studio, reordering proactively

  • Order and manage retail stock, including soft drinks, monitoring levels and reordering proactively

  • Keep a running stock log and flag any budget concerns to Managing Director

Momence and Admin

  • Keep member records accurate and up to date

  • Run daily class reports and flag anything material to Managing Director

  • Log all member interactions, complaints, enquiries and follow-ups

  • Manage waitlists and class capacity actively throughout the day

Membership Retention and Outreach

  • Reach out to lapsed members using the agreed outreach script: warm and human, not salesy

  • Follow up on incomplete cart reports during quieter daytime periods

  • Log every outreach attempt and outcome in Momence

  • Earn commission on confirmed conversions (structure to be confirmed)

Retail

  • Know the retail offering confidently and recommend products naturally in conversation

  • Process sales accurately

  • Monitor and reorder stock proactively, flagging any gaps to Taylor

Karmi Program, Bethnal Green

  • Own the Karmi program at Bethnal Green

  • Recruit new Karmis, onboard them to the studio and run their three-month reviews

  • Manage the Karmi rota for Bethnal Green, ensuring shifts are covered and reliable

  • Brief and direct Karmis at the start of each shift and support them throughout

  • Be the consistent point of contact and standard-setter for all Karmis at BG

  • Report any issues or programme feedback up to Managing Director

What We Are Looking For

Essential

  • A genuinely warm, confident communicator who loves people

  • Calm and organised under pressure – studios are busy and the unexpected happens

  • Reliable above everything: the studio depends on you being there, on time, every day

  • Previous experience in a customer-facing role, ideally in fitness, wellness or hospitality

  • Comfortable learning and working with booking or studio management software

  • Awareness of health and safety responsibilities in a physical activity environment

Desirable

  • Rigging qualification or experience working in an aerial or pole studio environment

  • Experience with Momence

  • A personal interest in movement: aerial, pole, mobility or any discipline we offer

  • Experience in a boutique fitness or wellness studio specifically

  • Comfortable creating or supporting content for social media

What You Get

  • Unlimited Membership – full access to the entire Waking Dreams timetable across both Broadway Market and Bethnal Green for as long as you are part of the team

  • Workshop discounts – discounted access to the full Waking Dreams workshop programme, with first visibility of what is coming

  • Commission – earn commission on every lapsed member you bring back and every incomplete cart you convert, tracked transparently in Momence and paid monthly alongside your salary (structure to be confirmed)

  • A growing studio – be part of a small, close team at a genuinely exciting moment in Waking Dreams' growth, working closely with the founders and building skills that go well beyond the front desk

  • Salary – £30,784 per year full time, paid monthly, pro rata if part time, set at the London Living Wage

About Waking Dreams

Waking Dreams is a movement studio rooted in East London. We run two studios across Broadway Market and Bethnal Green, offering a broad curriculum across yoga, strength, mobility, skill and recovery. We are a small, ambitious team who believe deeply in what we do. Our studios are places people come to feel genuinely at home, and the person on the front desk sets that tone more than anyone else.

About Bethnal Green

Bethnal Green is home to our aerial studio, pole studio and sauna facilities, alongside a wide range of classes, events and workshops across the week. It is a studio with real energy and a growing community. You will be joining a small but vibrant team of evening and weekend Studio Assistants and Karmis, our community volunteers, who together keep the studio alive across the full week. This is a rare opportunity to be part of something at an exciting stage, gaining genuine hands-on experience in the intimacy of boutique studio operations as we grow.

How to Apply

Applications are open from July 2, 2026 until July 12, 2026, but can close early depending on amount of applicants.

APPLY HERE